Client Service Principles and Values
Our daily interactions with our clients build our brand and help us stand out in a highly competitive market. These client service principles guide the way we work with our clients and allow us to deliver a distinctive service that is not just excellent, but that is also true to who we are.
Work the problem from all angles. Think hard about the options and apply rigor and creativity in equal measure before proposing a solution.
Consult widely and always aim to bring the best of Dechert’s knowledge and expertise to your clients, wherever it resides in the firm.
Do the math
Clients tend to have business problems, not just legal problems. Make sure we always balance the commercial implications alongside the legal ones in our advice.
Have a point of view
Our clients look to us to help them make decisions. In the end, it’s up to them to act, but the more we help them decide between the options, the more value we add.
Put yourself in their shoes
When we see things from the perspective of our clients, we tend to be able to offer better advice and better service.
Make it happen
Always do whatever it takes to deliver what we promise to our clients. Premium service means solving problems and managing the relationship effectively day-to-day.