Six Dechert Lawyers Named as 2022 BTI Client Service All-Stars

Arif H. Ali, partner and co-chair of Dechert’s international arbitration and public international law group, describes the importance of building trust in delivering superior client service.

Sheila Birnbaum, co-chair of the firm's product liability and mass torts practice, discusses the importance of anticipating clients’ business needs in order to deliver superior service, and also offers advice for junior lawyers in developing strong client relationships.

Andrew S. Boutros, partner and regional chair of the firm's U.S. white collar practice, describes the roles that transparency, empathy and flexibility play in providing clients with the most positive experience and delivering superior legal service.

Mark Cheffo, co-chair of Dechert’s product liability and mass torts practice, describes the importance of responsiveness, creativity and judgment in delivering superior service to his clients.

Douglas Dunham, a partner in Dechert’s product liability and mass torts practice, discusses the importance of understanding a client’s business in order to deliver superior service.

David Kelley, partner and co-leader of Dechert’s white collar and securities litigation group, describes the role that empathy plays in delivering superior service to his clients.